The purpose of this scheme is to provide a qualification for those who want to train others to deal with any types of violence in the workplace. It is a qualification that will equip you to train a wide range of workers, security operators, door supervisors and all those who interact face-to-face with fellow workers and the public.
Delivery of Conflict Management is a Level 3 Award. This vocationally related award has been designed to support government initiatives towards the National Qualifications Framework. It offers a flexible approach to provide individuals with the opportunity to achieve a qualification relevant to their individual learning and business needs.
The Level 3 Delivering Conflict Management Trainers Award is linked to a knowledge and understanding of the requirements of the Security Industry Authority (SIA) specification for the Security Licence to Practice. The qualification also maps to the essential knowledge and understanding of units within the Managing Workplace Violence National Occupational Standards (ENTO).
Who is this qualification for?
The Level 3 Delivering Conflict Management Trainers Award is Qualification Curriculum Authority (QCA) BTEC accredited and is suitable for those individuals who wish to teach in the following areas.
- Security Guards and Public Area Personnel
- Customer Service Positions
- Door Supervisors
- Event and Entertainment Personnel
- Close Protection Personnel
How long is this course and how will I be assessed?
The duration of the Conflict Management Trainers Award is 30 hours plus pre course assignment work. Assessment is through a multi choice question paper (MCQP) and a scenario based observation.